Terms and conditions

About these terms

These terms apply when you use the MyGym London website, the MyGym London app, or book and join through them. By creating an account, booking or joining, you agree to them. If you do not agree, please do not use them.

MyGym London is a sole trader business run by Pedro Ricardo Martins Das Neves. Registered address: Binfield Road, Stockwell, SW4 6TD. The gym is at Main Avenue, Bush Hill Park, Enfield, EN1 1DS, and we use the premises under an agreement with Bush Hill Park Primary School. Email: info@mygymlondon.co.uk. Phone: 07459 020381.

Your account

• Accounts are for members of MyGym London. Use your own account and keep your login private.
• Give us correct information and keep it up to date.
• Tell us straight away if you think someone else has used your account.
• We may suspend or close an account that is misused, or that is used to cause harm to others or to us.

Memberships and payments

• Our plans and prices are shown on the Services page and may change. A price change does not affect a period you have already paid for.
• Monthly plans have no minimum term. To cancel, give us at least 1 week's notice before your next billing date.
• Annual plans are paid in advance. You can ask for a refund within 1 month of paying. After that, we work out any refund by taking off the months you have already used, and if no full month is left, no refund is given. A month that has started counts as used.
• Pay as you go sessions can be paid for either when you book or when you arrive.
• Payments are taken through Wix.
• If a payment fails, we try to take it again 5 days after the failed attempt. If the second attempt also fails, your membership is suspended. A suspended member cannot use the gym, classes or booking in the app until they take out a new membership. You can sign up again using the same email address.
• Gym slots in the app are for members whose plan includes gym access.

If you buy online or by phone, you normally have a right to cancel within 14 days. If you start using the service during that time, you must pay for what you have used.

Booking classes and gym slots

• Booking is limited by the spaces available. Booking a place does not guarantee a place if you arrive late.
• You can cancel a booking in the app or on our website up to 10 minutes before the session starts. Please cancel as early as you can, or contact us, so that someone else can take your place.
• We do not give refunds for classes or gym sessions. If you cancel a class you paid for as a pay as you go session, we give you a credit to use for another class. Bookings made with a membership plan are not charged separately.
• We may change or cancel a class or session, for example because of illness or low numbers. If we cancel, we will tell you and you will not be charged for it.
• The timetable shown on the website and in the app is a guide. Times and availability can change.

Health and safety

• Complete the health and safety form honestly before you train, and tell us if your health changes.
• Exercise carries a risk of injury. You take part at your own risk, but nothing in these terms removes your legal rights or our responsibility where the law does not allow that.
• Follow the instructions of our trainers and the rules displayed in the gym. Use equipment as shown and put it back.
• Do not train if you feel unwell, or if a doctor has advised you not to. If you are unsure, check with your doctor first.
• The workouts, exercises and tips in the app are general guidance. They are not medical advice.

Personal training

• Your first personal training session is free where the offer is shown on the website. The free session can be used only once per person.
• Booking a free session through the website means you agree to these terms and to our privacy policy.
• You can reschedule or cancel a session free of charge if you give at least 24 hours' notice.
• If you give less than 24 hours' notice, 50% of the session price is charged.
• We do not give cash refunds for personal training. If you cancel late, the other 50% of the session price is added as credit towards your next purchase.

Kids Gym

• Kids Gym is for children aged 8 and over, on Tuesdays and Thursdays from 4pm to 5pm.
• Parents can book a place through the class timetable, or just turn up while there are places left.
• During Kids Gym the gym is used only by the children and their coach. It is closed to adult members at that time.
• Parents or guardians do not have to stay during the session. Full responsibility for the child stays with the parent or guardian.
• Children with special needs must have someone to supervise them alongside the coach.
• A parent or guardian must complete the health and safety form for their child, and accept these terms on their child's behalf, when booking.

Refer a friend

• If you refer a friend who buys a plan, you receive a 50% discount on your first billing cycle of the plan shown on the Refer Friends page. The reward goes to the member who refers, not to the friend.
• There is no limit on how many friends you can refer, or how many rewards you can earn.
• We may withdraw the offer, or refuse a reward where it is being abused.

Using the website and app

• Do not misuse them, for example by trying to break into them, overload them or copy them.
• The content, logo, photos and design belong to MyGym London or are used with permission. Do not copy them without asking us.
• We try to keep the website and app available and accurate but cannot promise they will always work, or be free of errors.
• Links to other websites, such as Google Maps or Instagram, are provided for convenience. We are not responsible for their content.

Our responsibility

We are not responsible for loss we could not reasonably have foreseen. We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms affects your legal rights as a consumer.

We are not responsible for lost or stolen belongings left in the gym. Belongings are left at your own risk.

Your information

We handle your personal information as set out in our Privacy policy and Cookie notice.

Changes and ending

• We may change these terms. We will post the new version here and show the date above. If the change is important, we will tell you.
• You can stop using the website and app and close your account at any time. We may end or suspend access if you break these terms.

Law and complaints

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.

If something goes wrong, email info@mygymlondon.co.uk first and we will do our best to sort it out.

Also see: Privacy policy · Cookie notice.